Central Offices ‘switchboard at a distance’ service When your switchboard is overloaded, instead of your clients getting a busy signal, waiting in a queue or leaving a message on voicemail, our professional operators answer in your place. When you don’t have time to answer or are away from the office, for whatever reason, we will do it for you.
Press a few simple buttons and we answer in your nameWhen you want us to start answering your calls, it is as simple as a few touches on your telephone’s keypad, which immediately connects your telephone/switchboard via a free line to our operators. We then answer all incoming calls in your company name, and always with a smile you can hear. We can relay information about you or any of your staff including current availability. We can then forward calls to the appropriate person or send you any messages via SMS, e-mail or fax. You can also call in directly anytime to receive your messages by voice.
Your calls answered your way
When we answer your calls, our operators follow specific instructions from you. This allows us to answer in your name and keep in line with your company’s policy. If you require it we can also deliver special information regarding your company such as website address, office locations, driving directions, prices, e-mail address, fax numbers and more.
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If communication with your office is down for a day or more then it’s easy for losses to run into thousands of dollars. These losses however, pale into insignificance alongside the losses suffered if access to your office is impossible for a few weeks, which is typical after a flood or fire.
Bear in mind after a flood or fire you cannot just zip back into the office to pick-up your computer and some filesm You frequently cannot go back into the building at all and in addition many items will probably have been destroyed anyway. Without some kind of advance planning most companies never recover from such an event.
Ensuring that your clients, partners and vendors can contact your company at all times is crucial. So many organizations have a business continuity plan ready to use should a problem occur. For some this can be as simple as printing a back-up telephone number (answered at an off-site location) on every one of their personnel’s business cards. For others it means having guaranteed access to a working office with desks, phones and Internet access at 15 minutes notice.
Whatever your business continuity needs Central Offices can help provide communication and facility back-up on low or no notice. Contact to us today as one hour of planning this month could save a fortune next month.
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